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Custom projects

Custom AI projects starting with discovery

We build custom AI tools for Australian businesses, including automations, dashboards, internal tools and connections to your existing systems. Every project starts with a paid discovery that confirms what can be built and sets a fixed price. The discovery fee is credited against the build.

Starts with
Paid discovery
Then
Fixed-price build
Ownership
Yours

What we build

Built around how your business runs, inside the tools you already use where possible.

Background automations

Moving information between systems automatically, with a person checking where it matters.

Dashboards

Your data in one place, showing which clients to contact and what needs attention.

Task-specific skills

A repeat task, such as a renewal submission or a proposal, prepared by Claude from your records for a person to review.

System connections

Read-only connections between Claude and your CRM or database, limited to the task they support.

Internal tools and portals

Onboarding portals, trackers and other tools for your team.

Custom software

Full platforms and product builds.

Why discovery comes first

Issues in an AI project tend to appear early. Data is stored somewhere unexpected, a system restricts access, or a process only exists in one person's head. Discovery identifies these for a fixed fee, before a build price is agreed.

Discovery deliverables

Discovery usually covers one process, end to end.

If the build doesn't go ahead, the process map and findings are yours and nothing more is owed. They're written so any developer, or your own team, could build from them.

How it works

01

Free call

A 30-minute call about the process you want to improve.

02

Discovery

A fixed fee. We work in a copy of your system and spend a few hours with the people who do the task now.

03

Build

Built and tested on a copy, then switched on with your team, at the fixed price set by discovery.

04

Handover

A walkthrough for your team and a short written runbook. Ongoing support is optional.

Security and data handling

Case studies

Client reviews

"We had an extremely manual & laborious internal onboarding system (me) for contractors. A combination of me being very time poor & non technical. Getting my process from my head and built into a mix of Automation & AI took some time. [The team] were very patient throughout. We now have fantastic onboarding portal! THANK YOU!"

Dan and Liv Bowers-Sparks · Google review

"Brightwaters AI has been amazing in helping my business implement AI! I cannot recommend them enough"

Justin Picker · Google review
★★★★★Rated 5.0 on Google

Frequently asked questions

Other questions can be covered on a free call.

Why is discovery paid?+

A quote without discovery is an estimate. Discovery tests your actual systems and process, so the build price is fixed and the findings are yours either way.

Is the discovery fee credited?+

Yes, against the build price if you go ahead.

What if discovery shows it can't be built?+

You'll know before paying for a build, and you keep the findings and process map.

How long does a build take?+

Most projects go from first call to a live system in 2 to 6 weeks. Larger platforms take longer. Discovery sets a firm timeline.

Do we need to be technical?+

No. Everything is explained in plain English and handed over with documentation.

Who owns what you build?+

You do. The code, data and accounts are yours from day one.

Which systems can you connect to?+

Most business systems with an API, including CRMs, Microsoft 365, and accounting and booking tools. Discovery confirms yours.

Related services

Get started

Book a free strategy call

A 30-minute call to discuss your business and whether this service suits it.

Book a free strategy call

30 minutes · Free · No obligation